Cancellation and Refund as on 20/08/2024

Cancellation Policy

1. Order Cancellation
Before Shipment: You may cancel your skincare product order at any time before it has been shipped. Please contact our customer service team immediately if you wish to cancel. Once your order has been processed for shipment, cancellation will not be possible.
After Shipment: If your order has already been shipped, it cannot be canceled. You may, however, return the product in accordance with our Return and Refund Policy.

2. Non-Cancellable Items
Due to hygiene and safety concerns, certain skincare products are non-cancellable and non-returnable once they have been opened or used. This includes but is not limited to:

  • Products that have been unsealed or used
  • Customized or personalized skincare products
  • Items purchased during special promotions or clearance sales

3. Refunds for Canceled Orders
If your order is successfully canceled before shipment, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

4. How to Cancel Your Order
To cancel your order, please contact our customer support team at goit199020@gmail.com call us at [Customer Support +918574447007. Provide your order number and any relevant details to expedite the process.

5. Exceptions and Special Cases
Orders that include items that are out of stock may be automatically canceled by us, and you will be notified accordingly. You may choose to wait for the item to be back in stock or request a refund.

6. Changes to the Cancellation Policy
We reserve the right to amend or update this cancellation policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.

Refund Policy

At https://goitindia.com, we strive to provide high-quality skincare products that meet your expectations. If you are not completely satisfied with your purchase, we offer the following refund policy.

1. Eligibility for Refunds
Time Frame: To be eligible for a refund, you must request it within 7 working days of receiving your order.
Condition of Products: Products must be unused, unopened, and in their original packaging. We do not accept returns on items that have been opened, used, or damaged after delivery.
Non-Refundable Items: Certain items are non-refundable, including but not limited to:

  • Gift cards.
  • Sale or clearance items.
  • Personalized or custom-made products.
  • Products purchased from third-party retailers.

2. How to Request a Refund
Contact Us: To initiate a refund, please contact our customer service team at [goit199020@gmail.com] with your order number and the reason for the return.
Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and instructions on how to return the product. Returns without an RA number will not be accepted.
Return Shipping: You are responsible for the cost of return shipping unless the product was defective or we made an error with your order. We recommend using a Trackable shipping method as we are not responsible for lost or damaged returns.

3. Processing Your Refund
Inspection: Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria.
Refund Method: If your return is approved, we will process your refund to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.
Processing Time: Refunds are typically processed within 7 working days of receiving the returned product. It may take additional time for the refund to appear on your account, depending on your bank or credit card provider.

4. Exchanges
If you received a damaged or defective product, or if you wish to exchange your purchase for a different item, please contact us at goit199020@gmail.com. We will arrange for a replacement or exchange, subject to product availability.

5. Late or Missing Refunds
Check Your Account: If you haven’t received a refund yet, first check your bank account or credit card statement again.
Contact Your Bank: There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact your bank or credit card company.
Further Assistance: If you’ve followed these steps and still haven’t received your refund, please contact us at goit199020@gmail.com.

6. Contact Information
For any questions regarding this refund policy, please contact us at:
Mailing Address: Near Ramzan Shah Masjid, New Haider Ganj, Sahadat Nagar, Lucknow 226003
Email: info@goitindia.com
Phone: +91 8574447007