Cancellation and Refund Policy as on 20/08/2024

Shipping Policy

At www.goitindia.com we are committed to delivering your skincare products safely and promptly. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your orders.

1. Order Processing Time
Standard Processing: Orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays: Please note that processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances. We will do our best to keep you informed of any delays.

2. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order’s progress through the carrier’s website. Please allow up to 48 hours for the tracking information to update.

3. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

4. Shipping Issues
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered, but you have not received it, please contact the carrier directly.
Incorrect Shipping Information: Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or outdated addresses. If an order is returned due to an incorrect address, you may be responsible for the additional shipping charges.
Damaged Items: If your order arrives damaged, please contact us immediately at https://goitindia.com with your order number and photos of the damaged items. We will work with you to resolve the issue.

5. Returns and Exchanges
For information on how to return or exchange a product, please refer to our Refund Policy/Returns policy.

Delivery Policy

At goitindia.com, we are committed to ensuring that your skincare products are delivered to you in a timely and secure manner. This Delivery Policy outlines the terms and conditions related to the delivery of your orders.

1. Delivery Locations
Domestic Delivery: We deliver to addresses within [Country Name].
International Delivery: We offer delivery to select international destinations. Please check our shipping policy or contact customer service for details on available countries.

2. Delivery Charges
Domestic Delivery: Delivery charges vary based on the shipping method selected and the destination. Exact costs will be calculated and displayed at checkout.
International Delivery: Delivery charges are based on the destination country, package weight, and shipping method. Any additional customs duties or taxes are the responsibility of the recipient.

3. Delivery Notifications
Order Confirmation: You will receive an email confirmation once your order has been placed.
Shipping Confirmation: A notification with tracking information will be sent once your order has shipped. You can track the delivery status using the provided tracking number.

4. Missed Deliveries
Domestic Deliveries: If no one is available to receive the delivery, the carrier may leave a delivery attempt notice with instructions for rescheduling or collecting the package.
International Deliveries: If a delivery attempt is unsuccessful, the package may be held by customs or returned to the local carrier’s depot. It is the recipient’s responsibility to arrange for redelivery or pickup.

5. Failed Deliveries and Returns

  • Incorrect Address: Ensure that your delivery address is accurate and complete when placing an order. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
  • Unclaimed Packages: If a package is returned to us due to being unclaimed or refused, you may be responsible for additional shipping charges to have it redelivered.
  • Reshipping Charges: If a package needs to be reshipped due to an error on your part (e.g., incorrect address provided), you will be responsible for the reshipping costs.

6. Damaged or Lost Deliveries
Damaged Goods: If your order arrives damaged, please contact us immediately at https://goitindia.com with your order number and photos of the damage. We will work with you to resolve the issue, including replacement or refund options.
Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will initiate an investigation with the carrier and keep you informed of the outcome.

7. Customs, Duties, and Taxes (For International Deliveries)
International orders may be subject to customs duties and taxes. These fees are not included in the product price or shipping cost and are the responsibility of the recipient. Customs policies vary by country, so please check with your local customs office for more information.

8. Contact Us
If you have any questions or concerns regarding your delivery, please contact our customer service team at:
Mailing Address: Near Ramzan Shah Masjid, New Haider Ganj, Sahadat Nagar, Lucknow 226003
Email: info@goitindia.com
Phone: +91 85744 47007